Privacy Policy

01 / Collection

Information we collect

We may collect your name, email address, phone number, project address, suburb, property and decision-maker information, budget and timing ranges, project descriptions, real-estate listing links, and any plans, drawings, photographs, reports or other files you choose to provide. We also collect communication, consent and enquiry-status records.

When you visit or use the website, we and our service providers may also process technical and usage information such as your IP address, browser and device information, pages visited, referral source, security signals and cookie or analytics data. If you arrive through a campaign, we may keep the landing page, UTM parameters and advertising click identifiers with your enquiry so we can understand which campaign produced it.

02 / Use

How we use information

We use personal information to receive and match enquiry submissions, assess project scope and potential fit, request clarification, communicate next steps, provide and improve our services, maintain business records, protect our systems and comply with legal obligations.

Automated enquiry emails and marketing

Submitting a project enquiry may trigger an immediate receipt, a request for additional project-review information and one reminder if that information is not received. These messages support the enquiry you initiated and do not by themselves add you to a general marketing list. Ongoing marketing is sent only where you have separately agreed to receive it, and marketing emails include an unsubscribe option.

03 / Disclosure

Website providers

We use service providers to operate the website and handle enquiries:

• CloudflareWebsite delivery, security, form processing, enquiry-record storage, private file storage and Turnstile abuse protection.Privacy policyTurnstile addendum
• ResendTransactional enquiry-email delivery.Privacy policy
• OpenAIWhere private lead review is enabled, a minimised version of the service, suburb, budget range and project description may be used to prepare an internal summary. We aim to remove direct contact details and do not send uploaded files. The summary does not accept or reject a project and is not sent to the customer.Privacy policy
• GoogleBusiness email and, where enabled below, analytics and advertising measurement.Privacy policy

We may also disclose information to professional advisers, contractors, technology providers or authorities where reasonably required for the purposes described in this policy or by law. Some providers may process information outside Australia. We do not sell personal information or make uploaded files publicly accessible.

04 / Safeguards

Security and retention

We use reasonable administrative and technical safeguards and limit access to people who need the information for a legitimate business purpose. No internet service is completely secure. We ordinarily retain a closed website-enquiry package for up to two years after closure, then delete it where it is no longer needed. Client, contract, accounting, insurance, warranty, complaint and dispute records may be transferred to our business record systems and kept for a different period where reasonably needed or required by law.

05 / Measurement

Cookies and analytics

We may use Google Tag Manager, Google Analytics 4 and Google Ads to understand website use, campaign performance and whether a submitted enquiry was successfully received. Analytics and advertising storage is enabled for Australian visitors. It remains denied by default in the European Economic Area, United Kingdom and Switzerland, where end-user consent requirements apply.

You can manage or block cookies through your browser settings.

06 / Requests

Your choices and rights

You may ask to access or correct personal information we hold about you, request deletion where appropriate, or opt out of marketing communications. We may need to retain some records where required by law or legitimate business needs.

Contact

For privacy questions or requests, contact Bluestone Build Co. at info@bluestonebuildco.com.au, 0424 423 768, or 8 Kensington Court, Donvale VIC 3111, Australia.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Current version

Updates

We may update this policy from time to time. The current version and effective date will be published on this page.